Diamond Bank becomes Nigeria’s first bank to implement instant account opening

 Diamond Bank Plc, has announced that as part of the initiatives to provide better customer service and expedite customer facing processes, it has successfully implemented BPM (Business Process Management solution) from Newgen Software Technologies.

This implementation has enabled the bank in end-to-end automation of the Account Opening and Account Management processes, which in turn would enable to provide improved customer service within shortest possible TAT (turnaround time).

On this occasion the bank also launched its latest innovation whereby the bank’s sales staff would be able to open accounts instantly, using their Tablets. Diamond Bank becomes the first ever bank in Nigeria to provide this service.

Speaking on the occasion, Dr.Alex Otti, Group Managing Director, Diamond Bank said, “This initiative further substantiates our position as a leader in retail banking. The implementation of Tablet based Account Opening reinforces Diamond Bank’s position as a innovator and a technology driven bank.”

Speaking on the occasion also, Mr. Premier Oiwoh (Head IT & Operators, Diamond Bank) added “We chose Newgen based on its proven track record in the BPM space and its focus on African market. Based on our deliberation with various solution providers, we felt Newgen products and implementation pedigree met our needs perfectly,” he added.

L-R: Mrs. Caroline Anyanwu, Executive Director, Risk Management of Diamond Bank Plc; Vivek Bhatnagar, AVP & Business Head EMEA of Newgen Software Technologies Limited; Dr. Alex Otti, GMD/CEO, Abdulrahman Yinusa Executive Director/ Chie Financial Officer, both of Diamond of Diamond Bank and Bindesh Pandey, Business Development Manager of Newgen Software Technologies Limited at a press conference on Diamond Integrated Solutions (DIS) in Lagos yesterday. 

Speaking on the significance of this implementation, Mr. Vivek Bhatnagar (Vice President Newgen Software) said, “We are happy to partner with Diamond Bank, in its quest for transformation and achieving operational excellence. Newgen’s BPM offerings will help the bank to centralize the back-office processes, in a seamlessly automated environment.”

“It will also pave the way for faster customer acquisition and excellence in service delivery besides helping the bank reduce operating costs,” he added.

Mr. Bhatnagar also said that the implementation was delivered jointly by Newgen and its local partner FASYL Nigeria. He added that “we, at Newgen, put strong emphasis on utilization of local resources in implementation and post implementation support phase.”

Speaking on occasion, Mr. Sola Akinbade (MD, FASYL Nigeria) said “We are happy to be part of this journey with Diamond Bank, along with our partner’s Newgen”. He added that FASYL has been consistently building up capacity to support Newgen BPM installations, in order to provide local support.

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About Diamond

 

Diamond Bank Plc is one of Nigeria’s foremost banks, providing comprehensive banking and other financial services to corporate and individual customers across Nigeria and Africa.  The bank also pioneered online real-time banking in 1992 with the introduction of DIBS, the Diamond Integrated Banking System, which enabled customers to conduct banking transactions online real-time from anywhere in Nigeria. The bank has remained a leader in technological innovations and customer service since then

 

About Newgen

 

Newgen Software Technologies Limited is a leading global provider of  Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 900 installations in over 50 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms,  BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005.

L-R: Vivek Bhatnagar, AVP & Business Head EMEA of Newgen Software Technologies Limited; Dr. Alex Otti, GMD/CEO and Abdulrahman Yinusa Executive Director/ Chief Financial Officer (CFO) both of Diamond Bank Plc at a press conference on Diamond Integrated Solutions (DIS) in Lagos yesterday. 

 

Diamond Bank Launches Mobile Banking Truck, Diamond–in–Motion

Diamond Bank Plc, one of the leading commercial banks in Nigeria has launched a first of its kind mobile banking truck in the country in a bid to bring banking services to the door step of its existing and potential customers.

The new service tagged Diamond–in–Motion was launched yesterday at its corporate headquarters in Lagos by the Group Managing Director/CEO, Dr. Alex Otti. Under the service, customers can open new accounts, pay bills, save money, use ATM as well as make cash/cheque deposits and withdrawals.  Dr. Otti describes the mobile truck as “a full-fledged bank in motion.”

Mr. Olumide Akindele, Head Proposition and Liabilities of Diamond Bank Diamond–in–Motion is part of the bank’s strategy to take banking to the customers, adding that it will afford them the convenience and opportunity to do transactions with ease.

He said the bank planned to acquire about 250 additional units of the truck for nationwide rollout as part of strategy to serve the unbanked population

Also speaking on the new service, Mr. Steve Obiago, Head Information Technology Operations described it as a moving branch fortified with the latest technology.

Obiago who said the initiative was part of the bank’s strategy to drive the Central Bank of Nigeria’s (CBN) cashless policy, added that it could be moved anywhere and customers would be able to utilise it in any location.

He said the service was done in collaboration with service providers and it could be moved to streets, remote villages and it is fully secured for both those working in it as well as the money in transit.


Diamond Bank is a commercial bank, offering a full range of banking products and services in retail, corporate and investment banking. The business is based on strong, enduring relationships and is driven by innovation and leading edge technology.

The marketing/business development function of the bank is organised in a way that enables it service its clients in the various market segments optimally.

Also, the bank has changed its signage design to conform to its newly refreshed identity. The new signage prototype was also unveiled yesterday,

The bank had recently launched a new logo with multiple colours of red, green, blue and orange encrypted on the diamond logo different from the ash coloured logo used before, to make it more visible and brighter.

Dr. Alex Otti, Group Managing Director and Chief Executive Officer had noted then, “What we have done with our corporate identity is to refresh elements of our brand look and feel to identify with our growing customer base and usher in a period of renewed focus and commitment to our business.”

He said, “Our colours reflect the bright optimistic colours of the Diamond spectrum using green as a base colour with complimentary colours of red, orange and blue. For us, the green symbolizes growth, red stands for vibrancy, orange illustrates ‘passion’ of our people and the blue symbolizes our commitment to innovation in our products and services.”