Diamond Bank becomes Nigeria’s first bank to implement instant account opening

 Diamond Bank Plc, has announced that as part of the initiatives to provide better customer service and expedite customer facing processes, it has successfully implemented BPM (Business Process Management solution) from Newgen Software Technologies.

This implementation has enabled the bank in end-to-end automation of the Account Opening and Account Management processes, which in turn would enable to provide improved customer service within shortest possible TAT (turnaround time).

On this occasion the bank also launched its latest innovation whereby the bank’s sales staff would be able to open accounts instantly, using their Tablets. Diamond Bank becomes the first ever bank in Nigeria to provide this service.

Speaking on the occasion, Dr.Alex Otti, Group Managing Director, Diamond Bank said, “This initiative further substantiates our position as a leader in retail banking. The implementation of Tablet based Account Opening reinforces Diamond Bank’s position as a innovator and a technology driven bank.”

Speaking on the occasion also, Mr. Premier Oiwoh (Head IT & Operators, Diamond Bank) added “We chose Newgen based on its proven track record in the BPM space and its focus on African market. Based on our deliberation with various solution providers, we felt Newgen products and implementation pedigree met our needs perfectly,” he added.

L-R: Mrs. Caroline Anyanwu, Executive Director, Risk Management of Diamond Bank Plc; Vivek Bhatnagar, AVP & Business Head EMEA of Newgen Software Technologies Limited; Dr. Alex Otti, GMD/CEO, Abdulrahman Yinusa Executive Director/ Chie Financial Officer, both of Diamond of Diamond Bank and Bindesh Pandey, Business Development Manager of Newgen Software Technologies Limited at a press conference on Diamond Integrated Solutions (DIS) in Lagos yesterday. 

Speaking on the significance of this implementation, Mr. Vivek Bhatnagar (Vice President Newgen Software) said, “We are happy to partner with Diamond Bank, in its quest for transformation and achieving operational excellence. Newgen’s BPM offerings will help the bank to centralize the back-office processes, in a seamlessly automated environment.”

“It will also pave the way for faster customer acquisition and excellence in service delivery besides helping the bank reduce operating costs,” he added.

Mr. Bhatnagar also said that the implementation was delivered jointly by Newgen and its local partner FASYL Nigeria. He added that “we, at Newgen, put strong emphasis on utilization of local resources in implementation and post implementation support phase.”

Speaking on occasion, Mr. Sola Akinbade (MD, FASYL Nigeria) said “We are happy to be part of this journey with Diamond Bank, along with our partner’s Newgen”. He added that FASYL has been consistently building up capacity to support Newgen BPM installations, in order to provide local support.

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About Diamond

 

Diamond Bank Plc is one of Nigeria’s foremost banks, providing comprehensive banking and other financial services to corporate and individual customers across Nigeria and Africa.  The bank also pioneered online real-time banking in 1992 with the introduction of DIBS, the Diamond Integrated Banking System, which enabled customers to conduct banking transactions online real-time from anywhere in Nigeria. The bank has remained a leader in technological innovations and customer service since then

 

About Newgen

 

Newgen Software Technologies Limited is a leading global provider of  Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 900 installations in over 50 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms,  BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005.

L-R: Vivek Bhatnagar, AVP & Business Head EMEA of Newgen Software Technologies Limited; Dr. Alex Otti, GMD/CEO and Abdulrahman Yinusa Executive Director/ Chief Financial Officer (CFO) both of Diamond Bank Plc at a press conference on Diamond Integrated Solutions (DIS) in Lagos yesterday.