Diamond Bank becomes Nigeria’s first bank to implement instant account opening

 Diamond Bank Plc, has announced that as part of the initiatives to provide better customer service and expedite customer facing processes, it has successfully implemented BPM (Business Process Management solution) from Newgen Software Technologies.

This implementation has enabled the bank in end-to-end automation of the Account Opening and Account Management processes, which in turn would enable to provide improved customer service within shortest possible TAT (turnaround time).

On this occasion the bank also launched its latest innovation whereby the bank’s sales staff would be able to open accounts instantly, using their Tablets. Diamond Bank becomes the first ever bank in Nigeria to provide this service.

Speaking on the occasion, Dr.Alex Otti, Group Managing Director, Diamond Bank said, “This initiative further substantiates our position as a leader in retail banking. The implementation of Tablet based Account Opening reinforces Diamond Bank’s position as a innovator and a technology driven bank.”

Speaking on the occasion also, Mr. Premier Oiwoh (Head IT & Operators, Diamond Bank) added “We chose Newgen based on its proven track record in the BPM space and its focus on African market. Based on our deliberation with various solution providers, we felt Newgen products and implementation pedigree met our needs perfectly,” he added.

L-R: Mrs. Caroline Anyanwu, Executive Director, Risk Management of Diamond Bank Plc; Vivek Bhatnagar, AVP & Business Head EMEA of Newgen Software Technologies Limited; Dr. Alex Otti, GMD/CEO, Abdulrahman Yinusa Executive Director/ Chie Financial Officer, both of Diamond of Diamond Bank and Bindesh Pandey, Business Development Manager of Newgen Software Technologies Limited at a press conference on Diamond Integrated Solutions (DIS) in Lagos yesterday. 

Speaking on the significance of this implementation, Mr. Vivek Bhatnagar (Vice President Newgen Software) said, “We are happy to partner with Diamond Bank, in its quest for transformation and achieving operational excellence. Newgen’s BPM offerings will help the bank to centralize the back-office processes, in a seamlessly automated environment.”

“It will also pave the way for faster customer acquisition and excellence in service delivery besides helping the bank reduce operating costs,” he added.

Mr. Bhatnagar also said that the implementation was delivered jointly by Newgen and its local partner FASYL Nigeria. He added that “we, at Newgen, put strong emphasis on utilization of local resources in implementation and post implementation support phase.”

Speaking on occasion, Mr. Sola Akinbade (MD, FASYL Nigeria) said “We are happy to be part of this journey with Diamond Bank, along with our partner’s Newgen”. He added that FASYL has been consistently building up capacity to support Newgen BPM installations, in order to provide local support.

//Ends.

 

About Diamond

 

Diamond Bank Plc is one of Nigeria’s foremost banks, providing comprehensive banking and other financial services to corporate and individual customers across Nigeria and Africa.  The bank also pioneered online real-time banking in 1992 with the introduction of DIBS, the Diamond Integrated Banking System, which enabled customers to conduct banking transactions online real-time from anywhere in Nigeria. The bank has remained a leader in technological innovations and customer service since then

 

About Newgen

 

Newgen Software Technologies Limited is a leading global provider of  Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 900 installations in over 50 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms,  BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005.

L-R: Vivek Bhatnagar, AVP & Business Head EMEA of Newgen Software Technologies Limited; Dr. Alex Otti, GMD/CEO and Abdulrahman Yinusa Executive Director/ Chief Financial Officer (CFO) both of Diamond Bank Plc at a press conference on Diamond Integrated Solutions (DIS) in Lagos yesterday. 

 

Diamond Bank appoints TPT International

Lagos, Nigeria, 30 November, 2012: Diamond Bank Plc, a leading financial institution in Nigeria has appointed TPT international as its PR agency.

The agency emerged from a highly competitive pitch process that involved four of top leading PR agencies selected for the pitch. Other companies include The Quadrant Company Nigeria, Mediacraft Associates, and C&F Portal Novelli.

TPT emerged the preferred based on its creative direction during the pitch and its clear interpretation of the brief. Indeed it was a very keen contest according to our sources as all the agencies gave a good account of themselves.

Industry analysts have commended the management of the bank for engaging consultants in various aspects of the bank which shows that the bank is very futuristic in a country where some banks find it difficult to understand the importance of hiring professionals and this will influence its going forward as a futuristic bank.

 According to Modupe Adetokunbo, the founder and chief consultant of TPT International, this appointment offers his team the opportunity to once again partner with a futuristic and innovative bank in delivering a desirable corporate perception. The bank will definitely benefit from our rich experience in PR practice as well as our creative approach to perception management.

Diamond Bank is a commercial bank, offering a full range of banking products and services in retail, corporate and investment banking. The business is based on strong, enduring relationships and is driven by innovation and leading edge technology.

The marketing/business development function of the bank is organised in a way that enables it service its clients in the various market segments optimally.

The appointment of TPT International came on the heels of the recent transformation in the Nigerian banking industry as an aftermath of the global financial crisis which made the Central Bank of Nigeria (CBN) to intervene in the management of about eight banks as well as the promulgation of     policies measures to strengthen the industry.

TPT International Limited is a full-service public relations firm maintaining practice areas in media relations, crisis management, brand PR, corporate communications, lobbying, lifestyle, fashion, strategic counselling, Information communications technology, social media and entertainment among others.

The agency is known for conceptualizing and implementing innovative and bespoke public relations programmes designed to generate desirable media interest and exposure and thereby impact a clients' specific business goals and objectives.

TPT understands that an effective way of grabbing the attention of the media and ensuring multi-angled reportage is by engaging them in a captive environment spiced with informal interactions and constructive networking.

TPT started business in February 1998 with only one client, Rothmans of Pall Mall and has since grown into the leading public relations solutions provider to top brands that spread across various sectors of the Nigerian economy.

In recognition of its performance, it has won the PR Company of the year award six times in the last ten years.

It also pride itself  on the diversity of its client roster, with experience including the Federal Government of Nigeria, Cross Rivers State, BAT, Pfizer, FinBank, Lagos Lotto, Guinness Nigeria Plc, Procter & Gamble West Africa, British Council, MTN Foundation, Starcomms, Mastercard, IBM,  Promasidor Nigeria Limited and many others.

Loya milk picks Don Jazzy as brand ambassador as it kicks off new promo

 Lagos, Nigeria 01 December, 2012: Promasidor Nigeria, makers of quality food products, has chosen Michael Collins Ajereh also known as Don Jazzy as the face of its Loya Milk brand.
At the unveiling ceremony, the company also commenced an online based promo to give consumers an opportunity to feature in a Loya TV commercial with Don Jazzy.
The Commercial Director, Promasidor Nigeria, Mr. Kachi Onubogu while disclosing reasons for selecting Don Jazzy as brand ambassador for Loya Milk, said a brand ambassador will help the brand further reach its target audience.

“Our choice of Don Jazzy as brand ambassador is driven by the essence of the brand and its proposition to its target audience.  Loya Premium Milk is a brand with class and taste; it is a brand with distinction and excellence, a brand that constantly rewards its loyal consumers. ”

Speaking on the promo mechanics, Onubogu made known that Loya milk will begin an online promo new that will run from December 1st till December 31st.

“From today, December 1st till 31st December Loya milk will start a new promo. It is going to be an online promo. All consumer needs to do is to like us on www.facebook.com/loyamilk or log on to the promo site www.tasteyourdream.com where they will enter their details name, phone number and e-mail address. Each winner will walk away with a Samsung Galaxy S3 Smartphone, a night in an hotel and also an opportunity to be in a Loya TV commercial with Don Jazzy.”

He further made known that the brand Loya Milk is one that stands out as best in the industry and is loved by consumers.

“Loya Milk is a brand that is loved and well respected by consumers. It is known to be a brand that never hesitates to give back to its consumers. It is to be recalled that in 2011, the brand rewarded its consumers with a total of N50m in a promo that lasted for about 90 days.

Known for being charitable, Don Jazzy, the new brand ambassador is a multi award-winning Nigerian record producer, singer/songwriter, and current CEO of the Mavin Records label.

Recently rated as the 36th ‘Most powerful celebrity in Africa’ by Forbes, he is an avid user of social networking sites with Twitter being his top. Don Jazzy has over 200, 000 followers and noted for giving birthday shout-outs to fans, airtime recharge cards, and even money via Twitter.

Loya is a premium milk brand on the stable of  Promasidor. It's brand promise is to deliver consistent, premium quality milk powder that assists in keeping the family strong and healthy and contains calcium, proteins and Vitamins A and D, essential for the growth of a healthy body.

The high calcium milk was re-launched in October 2010 to reposition it as a premium offering in the Nigerian milk market, It is targeted at stylish and sophisticated women who seek the best in quality.

Diamond Bank Launches Mobile Banking Truck, Diamond–in–Motion

Diamond Bank Plc, one of the leading commercial banks in Nigeria has launched a first of its kind mobile banking truck in the country in a bid to bring banking services to the door step of its existing and potential customers.

The new service tagged Diamond–in–Motion was launched yesterday at its corporate headquarters in Lagos by the Group Managing Director/CEO, Dr. Alex Otti. Under the service, customers can open new accounts, pay bills, save money, use ATM as well as make cash/cheque deposits and withdrawals.  Dr. Otti describes the mobile truck as “a full-fledged bank in motion.”

Mr. Olumide Akindele, Head Proposition and Liabilities of Diamond Bank Diamond–in–Motion is part of the bank’s strategy to take banking to the customers, adding that it will afford them the convenience and opportunity to do transactions with ease.

He said the bank planned to acquire about 250 additional units of the truck for nationwide rollout as part of strategy to serve the unbanked population

Also speaking on the new service, Mr. Steve Obiago, Head Information Technology Operations described it as a moving branch fortified with the latest technology.

Obiago who said the initiative was part of the bank’s strategy to drive the Central Bank of Nigeria’s (CBN) cashless policy, added that it could be moved anywhere and customers would be able to utilise it in any location.

He said the service was done in collaboration with service providers and it could be moved to streets, remote villages and it is fully secured for both those working in it as well as the money in transit.


Diamond Bank is a commercial bank, offering a full range of banking products and services in retail, corporate and investment banking. The business is based on strong, enduring relationships and is driven by innovation and leading edge technology.

The marketing/business development function of the bank is organised in a way that enables it service its clients in the various market segments optimally.

Also, the bank has changed its signage design to conform to its newly refreshed identity. The new signage prototype was also unveiled yesterday,

The bank had recently launched a new logo with multiple colours of red, green, blue and orange encrypted on the diamond logo different from the ash coloured logo used before, to make it more visible and brighter.

Dr. Alex Otti, Group Managing Director and Chief Executive Officer had noted then, “What we have done with our corporate identity is to refresh elements of our brand look and feel to identify with our growing customer base and usher in a period of renewed focus and commitment to our business.”

He said, “Our colours reflect the bright optimistic colours of the Diamond spectrum using green as a base colour with complimentary colours of red, orange and blue. For us, the green symbolizes growth, red stands for vibrancy, orange illustrates ‘passion’ of our people and the blue symbolizes our commitment to innovation in our products and services.”